Treatment Safety

1.1. Introduction

Browsing the LifeWellness website and registering as a customer in the online store presupposes understanding and acceptance of this Privacy and Data Protection Policy.

LifeWellness remains constantly concerned about defending the privacy of personal data and taking preventive action with regard to the security of the website and the protection of the data of its customers and visitors.

To reinforce the guarantees of confidentiality of personal data, new data protection measures were implemented, both in terms of verifying the legitimacy of use of the personal data processed, and in terms of guaranteeing compliance with the rights recognized to the holders of that data. In this context, and through the specialization of customer support channels, LifeWellness intends to promote clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of data processing operations.

Therefore, the information contained in this text intends to convey, in a clear and unambiguous way, the content of the privacy policy and protection of personal data that will be subject to processing under the terms set out in the General Data Protection Regulation in force (hereinafter GDPR ) and as delimited by the content of the commercial relationship to be established between the data subject and LifeWellness.

1.2. Types of personal data collected

In general terms, personal data is collected in three situations directly arising from the activity LifeWellness:

1.2.1. User registration: creation of the LifeWellness customer account and purposes of data processing

For the purpose of creating a customer account, a personal area is provided in which the customer must enter the data necessary to identify them as a customer. Making the first purchase will depend on the provision of additional personal data, essential for processing the order and its delivery.

The mandatory fields in the forms available for those registration phases are marked with an asterisk (*).

LifeWellness is committed to protecting customer data and it will never be made available to third parties without the owner’s knowledge or consent, as legally required.

When processing the customer’s order, it is possible that certain personal data (such as address and postal code) may be disclosed to third parties for the sole purpose of preventing and detecting fraud and always following an inquiry for this purpose by the competent authorities.

Furthermore, when making a purchase on the website, data relating to the delivery address and payment details will also be requested, in order to ensure the greatest possible efficiency and compliance with delivery deadlines.

The data provided will be kept for the strictly necessary period of time, which normally corresponds to the period of existence of the customer account. For this reason, the moment the customer cancels the customer account, personal data will be permanently deleted, with the exception of data necessary to comply with legal obligations, which will be archived in a database specifically designed for this purpose and for as long as possible. necessary. If you wish to place a new order on the website, the customer must proceed with a new initial registration, subject to the terms and conditions in force at the date of registration.

In terms of updating customer data, whenever you wish to check the data you provided to LifeWellness, the customer can do so in their personal area or through our Customer Support Line. The customer must keep their account access data secure, as any and all actions or requests made through their account will be their responsibility, as long as the procedures for validating the customer’s identity described below are complied with.

We recommend that the customer does not save their password in the browser, as another person with access to your computer can access your personal information.

For what purpose is the collected data used?

Customer data is processed in the context of carrying out actions such as processing orders, notifying the customer of any changes made to the website’s functionalities, carrying out surveys and evaluating interactions for statistical purposes.

We may also periodically email you information about products and services, campaigns, promotions and special offers. If the customer does not wish to be contacted for these purposes, they may unsubscribe from the newsletter by clicking on the link provided in the text of the newsletter for that specific purpose.

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

1.2.2. Customer contact with LifeWellness

Whenever the customer, on their own initiative, contacts LifeWellness with the aim of obtaining information about the products, the purchase process, the status of the order or to report any situation related to the website, LifeWellness may need to collect additional personal data for various purposes that will, in the specific case, be specifically communicated, but which may generally fall into the following situations:

1. i) confirm the customer’s identity and the reason for the contact.

1.2.3. Contact between LifeWellness and the customer

As part of the processing of a specific order, it may be necessary for LifeWellness to contact the customer to:

2. i) confirmation or rectification of any of the personal data necessary to complete the delivery process (for example, delivery address). In these cases, contact will be made to the mobile telephone number contained in the customer file and, once the connection is established, the operator will confirm the identity of the interlocutor, following, if necessary, the procedure described in point 2.2.2./ i) above.
3. ii) inform the customer that a message was sent to their message box in the customer account due to the verification of out-of-stock of one or more items in the order in question and that, as an alternative to the unavailability of the products , the amount paid may be refunded or replaced with similar products, as provided in point 1.4. of the General Conditions of Sale.

1.2.4. Cookies and other Marketing tools

1.2.4.1. Classification and description of Cookies

Regarding type:

Essential – allow you to navigate the website and use its features. Without these cookies, orders cannot be processed.

Functionality or performance – collect information about how the user uses the website with a view to improving its functionality. They allow you to check which areas are of greatest interest to the customer, measuring the effectiveness of promotional campaigns. In this way, LifeWellness is able to understand which products and promotions best suit the customer’s interests and needs through: preparing statistics based on the customer’s non-individualized behavior and the consequent use of the website; measuring the effectiveness of advertising campaigns; the consequent introduction of improvements in terms of navigation, etc., with the sole purpose of improving the performance and responsiveness of the website. For this reason, performance cookies provided by authorized third parties are also used for the purposes indicated here.

Analytical – used anonymously for statistical purposes and to improve the functioning of the website, without ever collecting personal information. They allow you to highlight articles that may be of interest to customers or visitors, monitor site performance, determine the most effective method of linking between pages or even why some pages are receiving error messages.

Regarding validity:

Permanent – stored on the customer’s computer or equipment, between browser sessions, to maintain settings or preferences and to improve the use of the website on the next visit. Some of these cookies are provided by authorized third parties and are limited to the following purposes: presenting campaigns and products that may be of interest to the customer; retargeting (advertising of LifeWellness products on partner websites or social networks without storing personal data or user profiles, which therefore does not involve the transmission of any personal data to third parties because the advertising is completely anonymous).

Session – limited to each session initiated by the user, meaning they expire whenever a browser session is ended. Their purpose may be to indicate products previously placed in the shopping cart, identify problems and ensure a better browsing experience. Some session cookies may also be a guarantee of enhanced security.

1.2.4.2. Activate and disactivate cookies and similar technologies

Newsletters and other communications may, for statistical purposes, contain information that allows us to know whether they are opened and to check clicks through links within them. However, the customer is always granted the right to cancel the sending of the newsletter or email communication through the specific option mentioned therein.

Furthermore, in the Help menu of the browser used, the customer can manage the use of cookies and other similar technologies. As indicated in the message visible at the top of this page, access to the LifeWellness online store presupposes the use of cookies, and their deactivation may affect navigation on the website.

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

To obtain more information, we suggest consulting the information available in each browser or consulting articles with specific information on the topic (for example, http://www.allaboutcookies.org).

1.2.4.3. Individualized product promotion communications

Depending on the customer’s choice of the standard experience or custom experience modality, LifeWellness may or may not send email messages, in the form of notifications or newsletters, through which it carries out general or customer-directed promotional campaigns. In both cases, receipt of such communications is only made after verification that the customer has given their consent expressly and unequivocally and that they have been informed of their right to cancel, at any time, the permissions granted for such communications. effects. The customer may, at any time, check which permissions are granted regarding the processing of personal data in their Customer Area or through the Customer Support Line.

The processing of personal data carried out within the scope of individualized communications is carried out in strict compliance with the GDPR, either by LifeWellness employees or by any third party entities to whom said data is transmitted for the purpose of executing the services necessary to carry out the campaigns. promotional.

1.2.4.4. Redirection

Some links on this website redirect the customer to external websites, partners of LifeWellness. By clicking on these links, you will be leaving the LifeWellness website. As it is not possible to have any control over these websites, LifeWellness will not have any responsibility for any content available on them.

LifeWellness uses one of the safest online ordering systems in existence and is constantly improving its software in order to offer the greatest possible security to its customers.

1.3. Limitation of Purposes, Access and Conservation

LifeWellness is committed to using the personal data of its customers and visitors for the purposes strictly necessary for the pursuit of its activity, with the limitations arising from its scope or the extent of the consent expressly granted by the respective owner. This also means that the data will not be transmitted to any third party without their knowledge and/or authorization in cases where LifeWellness is legally obliged.

In this sense, LifeWellness also ensures that access to such data by its employees is only provided to the exact extent necessary to carry out the action in question, with them being identified and tracked according to their functions and tasks. attributed to them within the scope of the contractual relationship that unites them.

1.4. Rights of data subjects

1.4.1. Right to information and access to personal data

At any time, the customer may request information about the personal data stored, whether regarding the category of personal data in question, the origin and recipient(s) thereof, the duration of the retention period and the underlying purposes, whether with regard to the identification of the person responsible for processing the data, the data protection officer and their respective contacts.

1.4.2. Right to rectification and right to erasure of personal data

If you wish to exercise your right to data rectification, the customer must send the respective request, identifying the data to be modified and their new statement, via email sent to support@life-wellness.eu. The same procedure must be followed if the customer wishes to exercise their right to the deletion of personal data. In both cases, the customer will receive confirmation, via the same channel used, that their request was responded to as requested.

1.4.3. Right to object and to withdraw prior consent

In reinforcement of the principle of transparency in the processing of personal data and communications with the customer, LifeWellness allows, at any time, the customer to modify the data processing permissions granted for each of the indicated purposes, through our Customer Support line.

1.5. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

1.6. Changes to the Privacy Policy and Contacts

Any changes made to this Privacy and Data Protection Policy will be published on the LifeWellness website, with all versions prior to this one being made available here.

Within the meaning of the GDPR, the commercial company Lar Puro, Lda, is Responsible for the Processing of Personal Data.

Irregularities, situations of non-compliance and any security restrictions in the processing of personal data must be immediately transmitted to the Data Protection Officer at LifeWellness by sending an email to: support@life-wellness.eu.