Introduction

Sales made through the online store presuppose acceptance, by the customer, of the General Conditions of Sale that are established in compliance with the legislation applicable to the e-commerce sector.

LifeWellness reserves, however, the right to change these General Conditions of Sale without prior notice, being obliged to publish any changes on this website.

LifeWellness is not responsible for any facts arising from the unavailability of the website, whatever its duration, and also reserves the right to restrict access to some areas of the website for technical reasons or for compliance purposes. of legal obligations.

Concepts and Definitions

Customer – any natural person at least 18 years of age who creates a customer account under the commitment that all information relating to their identification and other data necessary to place and process the respective order are true, updated and complete. For all purposes, LifeWellness considers that a legal person is identified and individualized by the connection between its corporate name, registered office and the legal person identification number indicated at the time of creating the respective customer account.

Cookie – small file sent to the customer’s computer that is saved on their disk.

When creating an account on the website, the customer’s computer will save a cookie that will allow the customer to be automatically identified whenever they visit the website again.

Cookies are also used so that our system can follow the customer’s steps during a purchasing session. If the customer does not accept the use of cookies, they will not be able to use this website.

Personal data – information relating to an identified or identifiable natural person, i.e., the “data subject”, identifiable directly or indirectly by reference to an identifier (for example: name, identification number; email address; IP ; etc.).

Intellectual Property – all intellectual property rights in software and content made available through this website are the property of LifeWellness and are licensed and protected by laws and treaties around the world.

All these rights are reserved to LifeWellness and its suppliers.

The publication, manipulation, distribution or reproduction, in any format, of any content on this website is not permitted, nor is it permitted to link it to any business or company.

LifeWellness – registered trademark owned by the commercial company Lar Puro, Lda.

Data processing – an operation or set of operations carried out on personal data or on sets of personal data, by automated or non-automated means, such as collection, recording, organization, structuring, conservation, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, broadcast or any other form of making available, comparison or interconnection, limitation, erasure or destruction.

Responsible for data processing – the commercial company Lar Puro, Lda., better identified above.

Website – website www.life-wellness.eu , titled and operated by the company Lar Puro, Lda, for the purposes of promoting and selling products from that online store.

Object

The purpose of these General Terms and Conditions of use is to define the conditions of access to and navigation on the website by the customer who intends to make purchases in the online store. The General Conditions of Sale aim to regulate the operational terms of commercial transactions carried out between LifeWellness and the Customer. The Privacy and Data Protection Policy aims to identify privacy protection measures with regard to the processing of personal data and the free movement of data of natural persons, including personalized management tools for personal data provided by customers.

I – General Conditions of Sale

1.1 Order and Purchase Process

Deadline and Payment Methods – After completing the order process in the customer’s personal account, the customer has a period of time, indicated in the selected payment method, to pay. After this period, if there is no payment confirmation and the option to send the order for collection has not been selected, the order will be cancelled.

LifeWellness offers the following payment methods for purchases made in the online store:

Credit card

PayPal

ATM

1.2 Delivery Process

Order and Purchase Process

Once the order has been shipped, the customer will receive a confirmation email, the assigned shipping number and a link so that they can track the order on the carrier’s website.

The customer can also access this link by logging into their account and clicking on the “Orders” tab, available on the page displayed when logging in. By clicking on the line of an order in the left-hand column, “Order history”, all the information about it will be made available to you in the right-hand column called “Order details”, including the link mentioned above.

Attempting to track your order online upon receipt of the shipping confirmation email may not return any results. Shipping information may take up to 24 hours, counted from receipt of shipping confirmation, to be updated on the carrier’s website without any responsibility being attributed to LifeWellness.

Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address that the customer indicates when placing the order.

The customer can receive the order wherever they wish (except at PO Boxes). To do this, simply provide the address where you will be present between 9am and 7pm on the day scheduled for delivery. A delivery attempt will be made, to the address indicated by the customer, by a courier from the chosen transport service.

Warning: It is not possible to choose a specific delivery time, as it will be conditioned by the courier’s route on the day of delivery, which is defined by the transport service.

Providing an incorrect or incomplete delivery address may result in the order being returned to LifeWellness and result in additional costs for the customer, so it is recommended that the customer always ensure that the delivery address indicated when registering the order is effectively correct and complete. Once the order has been registered, it is not possible to change the delivery address or the billing details indicated.

LifeWellness offers the following delivery services:

CTT Express

The order will be sent to the address selected when registering the order.

In case of absence, a notification will be left for the recipient to pick up the order at the post office in their area of ​​residence. The deadline for collecting the order is three working days from the date of attempted delivery. If the recipient is unable to collect the order in person, it may be collected by third parties, as long as the notification is signed in accordance with their identity card or citizen card and a copy of this identification document is presented for verification. If the order is not picked up within three working days, it will be returned to LifeWellness.

If the delivery address indicated by the customer is incorrect or incomplete, the ? courier will have no way of leaving a notification to the customer, meaning the order will immediately be returned to LifeWellness.

Orders registered for collection must be paid in cash and in the exact amount charged as couriers are not required to have change. If the amount paid is higher than the charge amount, the customer will risk losing the price difference.

Delivery times

Mainland Portugal: Once your order has been shipped, we guarantee a delivery time of up to 48 hours, unless the delivery address is in a remote area. In this case, the delivery time will be 2 to 3 working days.

Madeira and Azores: Delivery time depends on the freight forwarder chosen but varies between 5 and 7 working days*

For Europe, the delivery time is at least 3 working days and, for the Rest of the World, 10 working days.

Warning: Delivery times are indicative and, therefore, are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure events, such as strikes, lost connections, bad weather, etc.).

Shipping Costs

Shipping costs are automatically calculated by our system and depend on the following factors:

• actual or volumetric weight of the order (whichever is higher);
• carrier tariffs, which are periodically updated.

Shipping costs are automatically updated as the customer adds items to the shopping cart.

*Offer valid only for mainland Portugal.

**Regardless of the minimum value established to obtain a free delivery service, some countries may have a minimum value per order. It is not possible to register an order with a value lower than that previously indicated.

Shipping Cost Refund

There are three possible situations in which the issue of refunding shipping costs for the order may arise:

• i) Non-delivery of the order for reasons attributable to LifeWellness or the carrier: the customer will be fully reimbursed for any amount paid as shipping costs. An employee from the returns and refunds area of ​​the LifeWellness Customer Service will contact the customer to confirm the right to refund of postage and to provide any additional clarification on this topic.
• ii) Error in the product(s) shipped or shipment of a defective product(s): the customer will be fully refunded the amount that may have been paid as shipping costs only if the error or defect is check all products shipped. For more information on this topic, see point Warranties.
• iii) Right to Free Termination of the Contract: in compliance with the provisions of articles 10 and 11 of the legal regime applicable to contracts concluded remotely and outside the commercial establishment, the customer may exercise their right to freely terminate the contract within 14 days counting from the day on which you acquire physical possession of the ordered product or, if the order is made up of several items that will be delivered on different days, from the day on which you acquire physical possession of the last of the items delivered. To exercise this right, you must send to LifeWellness, before the end of the period indicated above, an unequivocal declaration of termination of the contract and, for this purpose, you can use the Free Resolution model available here. LifeWellness will reimburse the full amount that the customer may have paid as shipping costs. An employee from the returns and refunds area of ​​the LifeWellness Customer Service will contact the customer to confirm the right to refund of postage and to provide any additional clarification on this topic.

Procedures applicable in case of recording incidents

If a pre-paid order is returned to LifeWellness for reasons not attributable to LifeWellness, LifeWellness will refund the amount paid for it, including costs related to shipping and return shipping. Prepaid orders are those paid by Credit Card, PayPal, ATM or Bank Transfer.

The customer may choose to refund the original payment method. If the original payment was made by ATM or Bank Transfer, if authorized, the customer will be contacted to provide the bank details necessary to make the refund.

If the reason for the failed delivery and return of the order is the responsibility of the freight forwarder, regardless of the payment method chosen, the customer must submit a written complaint that will be analyzed by the freight forwarder. If the problem with delivery was caused by an incorrect or incomplete address, the customer must attach proof of address (for example, electricity, water or gas bill) to the complaint.

Order Cancellation

You have the possibility to change the data, or cancel all or part of your order, if it has not yet been shipped. To do this, you must contact Customer Service via the email suporte@life-wellness.eu.

If your order has already been shipped and after receiving it the content is not what you ordered, please inform the Support service. You will then receive, free of shipping costs, the product initially ordered and in the same At this point, the wrong order will be collected.

If upon receiving your order you notice that the outer packaging is damaged and does not appear to be in the best condition, for your safety, please indicate on the courier’s device or transport guide that you have received the order but have reservations about it.

1.3 Return and Exchange Procedure

Returns

If the customer wishes to return one or more items, he or she may do so within 14 days of receiving the order, as long as the products are intact, sealed, complete and in the original packaging, which cannot be damaged or altered. or crossed out. The customer must ensure that the returned item(s) arrives at the facilities listed below within 28 days of delivery.

To exercise their right to return, the customer must contact Customer Service, specify the order number, description or reference of the product(s) they wish to return and what form of refund they wish to receive. Refunds can be made using the original payment method or using a refund coupon, which is valid for 12 months from the date of issue. After this period, there will be no further refund.

The customer will also have to take into account whether the product they wish to return was purchased as part of a promotional campaign and whether, for that reason, they benefited from any product offering. If this is the case, you must return not only the product in question, but also the offer that was given to you with your purchase. Both products must comply with the previously mentioned guidelines.

It is only possible to return one pack in its entirety. If the customer wishes to return a product that belongs to a pack, they must return all products that make up that pack. All products must comply with the aforementioned guidelines.

The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or products showing signs of having been used, will not be accepted.

If any item is received under the conditions mentioned above or with the freight forwarder’s label affixed directly to the packaging, the customer will lose the right to a refund and will have 10 days to collect the item(s) at the facilities indicated above, bearing the costs collection.

Exchanges

The customer must return the item(s), request a refund and make a new purchase. The entire return process is duly described in the RETURNS item.

Refund Methods

LifeWellness will do its best to reimburse the customer quickly, maintaining, however, a maximum period of 15 days from receipt of the return at the warehouse indicated above.

If payment was made by credit card, the refund will be made to the card itself and will appear on your next statement. *

If payment was made via PayPal, the refund will be credited to the respective PayPal account and will be available immediately. *

*The above-mentioned payment methods are not available in all countries. To find out which payment methods are available for the customer’s country, read the information provided above under “Payment Term and Methods”.

Return Costs

If LifeWellness is notified and it is confirmed that an error has occurred in the product(s) shipped or a defective product(s) has been shipped, LifeWellness will bear the costs of return via collection, at the delivery address of the product(s) in question. To this end, an employee from the returns and refunds area of ​​the LifeWellness Customer Support service will contact the customer to schedule the aforementioned collection and to provide any additional clarification on this topic.

In case of exercising the right to free termination of the contract, and whenever the city of the delivery address or another selected by the customer makes this service available, the customer may, free of charge, return the product(s) in question. To this end, an employee from the returns and refunds area of ​​the LifeWellness Customer Support service will contact the customer to confirm the nearest collection point and to provide any additional clarification on this topic. If the customer chooses to return the order by an alternative means, the costs arising from this return will be borne by the customer.

1.4 Product Information

We strictly follow all necessary procedures to ensure that all details, descriptions and prices of products presented on the website are correct. However, situations may occur where information relating to the product, including prices and promotions, has not been correctly published. In these cases, LifeWellness reserves the right not to process orders with these products. If the customer places an order for these products, the Customer Support team will contact them and inform them of the impossibility of continuing with the process.

Orders may also not be shipped for other reasons, such as:

• product out of stock;
• inability to obtain payment authorization;
• order considered fraudulent.

All products, campaigns, promotions and offers are limited to the physical stock available and/or the units stipulated for the campaign.

In the case of one or more products making up a pack, after contacting the customer to confirm the situation, the pack will be removed in its entirety from the order.

If the order contains a product for which there is no longer physical stock, it will be removed from the order, and the remaining products will be sent so as not to delay the process. In the case of one or more products making up a pack, the pack will be removed in its entirety from the order. The customer will always be informed about the change made. A refund will be provided immediately to the original form of payment. The customer will be informed by the Customer Support team of either the change to the order or the scheduling of the refund.

LifeWellness may modify prices without prior notice.

The products, information, services and other content provided by or through this page, including, without limitation, any products, information, e-mails, services and other content offered through any hyperlink, are only provided for the purpose and in a summary or aggregate.

The customer should not use the information provided on this page to diagnose or treat any health problem.

1.5 Suggestions and Complaints

The opinion of our customers is very important to us, as it allows us to improve the services we provide. Therefore, if for any reason our customers are not satisfied with them, or if they have any suggestions, we would appreciate it if you took a few minutes to report any situation, preferably by sending a message to the Customer Support service.

If the complaint is related to a specific order, customers have 14 days from receipt of the order to contact Customer Service, communicating the problem detected.

If the customer has received a defective or damaged product, or if the product received is different from the one the customer actually ordered, you will have to attach a video to your complaint or, at least, some photographs in which the problem detected is clearly visible, want the condition of the box in which the order was delivered to you.

The customer must also keep in their possession, until otherwise indicated by the Customer Support service, either the defective, damaged or exchanged product, or the respective order box.

If, at the time of delivery of the order, the external condition of the box is not in perfect condition, the customer must reject the delivery with the risk that the claim will not be accepted.

1.6 Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or to the Online Consumer Dispute Resolution entities identified on the website https: //webgate.ec.europa.eu/odr.

1.7 Warranties

As one of the fundamental rights of consumers is access to goods and services corresponding to those contracted and with the guarantee of correct functioning, LifeWellness will guarantee, for a period of 24 months from the date of purchase (except in the case of perishable goods ), the quality of its products, offering customers, in cases where it is legitimate, one of the following solutions, in this order:

• Repair of damaged goods, ensuring correct functioning and/or final quality;
• Exchange of the good for an equal good;
• Exchange of the item for a similar item in terms of characteristics and purpose, as long as this is agreed with the customer;
• Termination of the contract and resulting refund if none of the previous options are possible.

The customer will always exercise their right to warranty by submitting a complaint to the Customer Support service and returning the item that is damaged or does not correspond to what was contracted.

The Customer Support service will analyze the item in question in order to confirm the customer’s effective right to warranty, excluding all situations that are proven to result, among others, from:

• Abusive use, intentional damage or negligent damage on the part of the customer;
• Normal wear and tear of the product, as long as it is within the expected levels declared by the manufacturer;
• Impossibility of proving the fault or defect indicated by the customer;
• All situations that are detected as fraud attempts.

After inspecting the product received, the customer will be informed of the status of their order.

In cases where the warranty must be exercised, LifeWellness will promote the repair, replacement or refund of the item in the shortest possible time, up to a limit of 30 days from the notification sent by email to the customer via which will confirm the right to claim the product warranty.

The refund of any amount paid will be made using the same payment method used to purchase the product, unless otherwise agreed with the customer.

These provisions do not prejudice any consumer rights that result directly from the law in force.

II – Cookies Policy

1.1 Treatment Safety

Browsing the LifeWellness website and registering as a customer in the online store presupposes understanding and acceptance of this Privacy and Data Protection Policy.

LifeWellness remains constantly concerned about defending the privacy of personal data and taking preventive action with regard to the security of the website and the protection of the data of its customers and visitors.

To reinforce the guarantees of confidentiality of personal data, new data protection measures were implemented, both in terms of verifying the legitimacy of use of the personal data processed, and in terms of guaranteeing compliance with the rights recognized to the holders of that data. In this context, and through the specialization of customer support channels, LifeWellness intends to promote clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of data processing operations.

Therefore, the information contained in this text intends to convey, in a clear and unambiguous way, the content of the privacy policy and protection of personal data that will be subject to processing under the terms set out in the General Data Protection Regulation in force (hereinafter GDPR ) and as delimited by the content of the commercial relationship to be established between the data subject and LifeWellness.

1.2. Types of personal data collected

In general terms, personal data is collected in three situations directly arising from the activity LifeWellness:

1.2.1. User registration: creation of the LifeWellness customer account and purposes of data processing

For the purpose of creating a customer account, a personal area is provided in which the customer must enter the data necessary to identify them as a customer. Making the first purchase will depend on the provision of additional personal data, essential for processing the order and its delivery.

The mandatory fields in the forms available for those registration phases are marked with an asterisk (*).

LifeWellness is committed to protecting customer data and it will never be made available to third parties without the owner’s knowledge or consent, as legally required.

When processing the customer’s order, it is possible that certain personal data (such as address and postal code) may be disclosed to third parties for the sole purpose of preventing and detecting fraud and always following an inquiry for this purpose by the competent authorities.

Furthermore, when making a purchase on the website, data relating to the delivery address and payment details will also be requested, in order to ensure the greatest possible efficiency and compliance with delivery deadlines.

The data provided will be kept for the strictly necessary period of time, which normally corresponds to the period of existence of the customer account. For this reason, the moment the customer cancels the customer account, personal data will be permanently deleted, with the exception of data necessary to comply with legal obligations, which will be archived in a database specifically designed for this purpose and for as long as possible. necessary. If you wish to place a new order on the website, the customer must proceed with a new initial registration, subject to the terms and conditions in force at the date of registration.

In terms of updating customer data, whenever you wish to check the data you provided to LifeWellness, the customer can do so in their personal area or through our Customer Support Line. The customer must keep their account access data secure, as any and all actions or requests made through their account will be their responsibility, as long as the procedures for validating the customer’s identity described below are complied with.

We recommend that the customer does not save their password in the browser, as another person with access to your computer can access your personal information.

For what purpose is the collected data used?

Customer data is processed in the context of carrying out actions such as processing orders, notifying the customer of any changes made to the website’s functionalities, carrying out surveys and evaluating interactions for statistical purposes.

We may also periodically email you information about products and services, campaigns, promotions and special offers. If the customer does not wish to be contacted for these purposes, they may unsubscribe from the newsletter by clicking on the link provided in the text of the newsletter for that specific purpose.

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

1.2.2. Customer contact with LifeWellness

Whenever the customer, on their own initiative, contacts LifeWellness with the aim of obtaining information about the products, the purchase process, the status of the order or to report any situation related to the website, LifeWellness may need to collect additional personal data for various purposes that will, in the specific case, be specifically communicated, but which may generally fall into the following situations:

i) confirm the customer’s identity and the reason for the contact.

1.2.3. Contact between LifeWellness and the customer

As part of the processing of a specific order, it may be necessary for LifeWellness to contact the customer to:

i) confirmation or rectification of any of the personal data necessary to complete the delivery process (for example, delivery address). In these cases, contact will be made to the mobile telephone number contained in the customer file and, once the connection is established, the operator will confirm the identity of the interlocutor, following, if necessary, the procedure described in point 2.2.2./ i) above.

ii) inform the customer that a message was sent to their message box in the customer account due to the verification of out-of-stock of one or more items in the order in question and that, as an alternative to the unavailability of the products , the amount paid may be refunded or replaced with similar products, as provided in point 1.4. of the General Conditions of Sale.

1.2.4. Cookies and other Marketing tools

1.2.4.1. Classification and description of Cookies

Regarding type:

Essential – allow you to navigate the website and use its features. Without these cookies, orders cannot be processed.

Functionality or performance – collect information about how the user uses the website with a view to improving its functionality. They allow you to check which areas are of greatest interest to the customer, measuring the effectiveness of promotional campaigns. In this way, LifeWellness is able to understand which products and promotions best suit the customer’s interests and needs through: preparing statistics based on the customer’s non-individualized behavior and the consequent use of the website; measuring the effectiveness of advertising campaigns; the consequent introduction of improvements in terms of navigation, etc., with the sole purpose of improving the performance and responsiveness of the website. For this reason, performance cookies provided by authorized third parties are also used for the purposes indicated here.

Analytical – used anonymously for statistical purposes and to improve the functioning of the website, without ever collecting personal information. They allow you to highlight articles that may be of interest to customers or visitors, monitor site performance, determine the most effective method of linking between pages or even why some pages are receiving error messages.

Regarding validity:

Permanent – ​​stored on the customer’s computer or equipment, between browser sessions, to maintain settings or preferences and to improve the use of the website on the next visit. Some of these cookies are provided by authorized third parties and are limited to the following purposes: presenting campaigns and products that may be of interest to the customer; retargeting (advertising of LifeWellness products on partner websites or social networks without storing personal data or user profiles, which therefore does not involve the transmission of any personal data to third parties because the advertising is completely anonymous).

Session – limited to each session initiated by the user, meaning they expire whenever a browser session is ended. Their purpose may be to indicate products previously placed in the shopping cart, identify problems and ensure a better browsing experience. Some session cookies may also be a guarantee of enhanced security.

1.2.4.2. Activate and disactivate cookies and similar technologies

Newsletters and other communications may, for statistical purposes, contain information that allows us to know whether they are opened and to check clicks through links within them. However, the customer is always granted the right to cancel the sending of the newsletter or email communication through the specific option mentioned therein.

Furthermore, in the Help menu of the browser used, the customer can manage the use of cookies and other similar technologies. As indicated in the message visible at the top of this page, access to the LifeWellness online store presupposes the use of cookies, and their deactivation may affect navigation on the website.

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

To obtain more information, we suggest consulting the information available in each browser or consulting articles with specific information on the topic (for example, http://www.allaboutcookies.org).

1.2.4.3. Individualized product promotion communications

Depending on the customer’s choice of the standard experience or custom experience modality, LifeWellness may or may not send email messages, in the form of notifications or newsletters, through which it carries out general or customer-directed promotional campaigns. In both cases, receipt of such communications is only made after verification that the customer has given their consent expressly and unequivocally and that they have been informed of their right to cancel, at any time, the permissions granted for such communications. effects. The customer may, at any time, check which permissions are granted regarding the processing of personal data in their Customer Area or through the Customer Support Line.

The processing of personal data carried out within the scope of individualized communications is carried out in strict compliance with the GDPR, either by LifeWellness employees or by any third party entities to whom said data is transmitted for the purpose of executing the services necessary to carry out the campaigns. promotional.

1.2.4.4. Redirection

Some links on this website redirect the customer to external websites, partners of LifeWellness. By clicking on these links, you will be leaving the LifeWellness website. As it is not possible to have any control over these websites, LifeWellness will not have any responsibility for any content available on them.

LifeWellness uses one of the safest online ordering systems in existence and is constantly improving its software in order to offer the greatest possible security to its customers.

1.3. Limitation of Purposes, Access and Conservation

LifeWellness is committed to using the personal data of its customers and visitors for the purposes strictly necessary for the pursuit of its activity, with the limitations arising from its scope or the extent of the consent expressly granted by the respective owner. This also means that the data will not be transmitted to any third party without their knowledge and/or authorization in cases where LifeWellness is legally obliged.

In this sense, LifeWellness also ensures that access to such data by its employees is only provided to the exact extent necessary to carry out the action in question, with them being identified and tracked according to their functions and tasks. attributed to them within the scope of the contractual relationship that unites them.

1.4. Rights of data subjects

1.4.1. Right to information and access to personal data

At any time, the customer may request information about the personal data stored, whether regarding the category of personal data in question, the origin and recipient(s) thereof, the duration of the retention period and the underlying purposes, whether with regard to the identification of the person responsible for processing the data, the data protection officer and their respective contacts.

1.4.2. Right to rectification and right to erasure of personal data

If you wish to exercise your right to data rectification, the customer must send the respective request, identifying the data to be modified and their new statement, via email sent to suporte@life-wellness.eu. The same procedure must be followed if the customer wishes to exercise their right to the deletion of personal data. In both cases, the customer will receive confirmation, via the same channel used, that their request was responded to as requested.

1.4.3. Right to object and to withdraw prior consent

In reinforcement of the principle of transparency in the processing of personal data and communications with the customer, LifeWellness allows, at any time, the customer to modify the data processing permissions granted for each of the indicated purposes, through our Customer Support line.

1.5. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

1.6. Changes to the Privacy Policy and Contacts

Any changes made to this Privacy and Data Protection Policy will be published on the LifeWellness website, with all versions prior to this one being made available here.

Within the meaning of the GDPR, the commercial company Lar Puro, Lda, is Responsible for the Processing of Personal Data.

Irregularities, situations of non-compliance and any security restrictions in the processing of personal data must be immediately transmitted to the Data Protection Officer at LifeWellness by sending an email to: suporte@life-wellness.eu.

III – Returns and exchanges

• Undelivered orders

In the event that an order is not delivered for reasons attributable to us (e.g. loss), the full amount paid will be refunded.

If the reason for “non-delivery” is attributable to the customer, the amount to be refunded will be deducted from the shipping and return costs.

• Canceled orders

Cancellation of an order is only possible if payment has not yet been made and the order has not yet been processed

• How to return or exchange an order

Contact us via email suporte@life-wellness.eu, indicating order number, copy of the invoice, photograph of the product in question and description of the problem. After this contact, you will be provided with the necessary information to proceed with the exchange or return.

Important: Under no circumstances send articles without prior contact as they will not be received.

Note 1: Shipping costs to our address are borne by the customer, except in cases where the reason for the return or exchange is attributable to us or the carrier.

Note 2: Exchange or refund will only be made after checking the condition of the product.

Order returns

The maximum period for returning or exchanging an order is 14 days after receipt.

Returns are only accepted if the products are in their original, undamaged packaging, accompanied by the respective purchase invoice.

Products returned after a maximum period of 14 days

After 14 days of receipt of the order, any return or exchange of products will only be taken into consideration if “just cause” is invoked and accepted by us.

Exchanges and refunds

• Procedures

Payment of the refund will be made using the same method as that used when paying for the initial order.

• Costs

If the reason for the return is attributable to us (e.g. defective product or error in processing the order), we will refund the entire amount paid by the customer.

However, if we are ordering several products and only one part is subject to return or exchange, a refund of shipping costs will not be processed.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method chosen at checkout. International shipments may incur additional charges such as customs duties and taxes, which are the responsibility of the recipient.

Changes to Shipping Policy

LifeWellness reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage you to review our Shipping Policy periodically.

Limitation of Liability

LifeWellness and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services.

Indemnification

You agree to indemnify, defend, and hold harmless LifeWellness and its affiliates from any claims, liabilities, expenses, and damages, including reasonable attorneys’ fees and costs, made by any third party related to your use of the website or violation of these Terms.

Changes to Terms

LifeWellness reserves the right to modify these Terms at any time. We will post the revised Terms on this page, and the date of the last update will be indicated at the top of this page.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which LifeWellness operates, without giving effect to any principles of conflicts of law.

Contact Us

If you have any questions about these Terms, please contact us.