LifeWellness is committed to the quality and reliability of our health and wellness products.

This Warranties Policy outlines the warranty coverage provided to you as a valued customer of our products.

As one of the fundamental rights of consumers is access to goods and services corresponding to those contracted and with the guarantee of correct functioning, LifeWellness will guarantee, for a period of 24 months from the date of purchase the quality of its products, offering customers, in cases where it is legitimate, one of the following solutions, in this order:

• Repair of damaged goods, ensuring correct functioning and/or final quality;
• Exchange of the good for an equal good;
• Exchange of the item for a similar item in terms of characteristics and purpose, as long as this is agreed with the customer;
• Termination of the contract and resulting refund if none of the previous options are possible.

The exercise of the right to warranty by the customer will always take place by submitting the complaint to the Customer Support service and returning the damaged item or item that does not correspond to what was contracted.

The Customer Support service will analyze the item in question in order to confirm the customer’s effective right to warranty, excluding all situations that are proven to result, among others, from:

• Abusive use, intentional damage or negligent damage on the part of the customer;
• Normal wear and tear of the product, as long as it is within the expected levels declared by the manufacturer;
• Impossibility of proving the fault or defect indicated by the customer;
• All situations that are detected as fraud attempts.

After inspecting the product received, the customer will be informed of the status of their order.

In cases where the warranty must be exercised, LifeWellness will promote the repair, replacement or refund of the item in the shortest possible time, up to a limit of 30 days from the notification sent by email to the customer via which will confirm the right to claim the product warranty.

The refund of any amount paid will be made using the same payment method used to purchase the product, unless otherwise agreed with the customer.

These provisions do not prejudice any consumer rights that result directly from the law in force.

Limitation of Liability

LifeWellness’s responsibility under this warranty is limited to repair, replacement, or refund. LifeWellness shall not be liable for any incidental or consequential damages resulting from the use of its products.

No Other Warranties

Apart from this warranty, LifeWellness makes no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Governing Law

This Warranties Policy is governed by the laws of the jurisdiction in which LifeWellness operates, without regard to its conflict of law provisions.

Changes to the Warranties Policy

LifeWellness reserves the right to update or modify this Warranties Policy at any time without prior notice. The current version of the policy will be posted on our website, with the effective date noted at the top.

Contact Us

For more information about our warranty coverage, how to make a claim, or any other questions, please contact us.